Privacy Policy

1. Information We Collect

We collect personal information in the following categories:

• Account and Contact Information: Name, email address, phone number, business name, address, and login credentials when you register for an account, request a consultation, or subscribe to our Products.
• Business and Usage Data: Information related to your business operations, such as project requirements, uploaded content (e.g., logos, product descriptions, data files), transaction details, and usage metrics of our platforms.
• Payment-Related Information: Billing details necessary to process transactions (we do not store full credit/debit card details ourselves; payments are handled through secure third-party processors).
• Support and Communication Data: Information provided in support tickets, emails, chats, or calls.
• Technical and Device Data: IP address, browser type, device information, operating system, pages visited, time spent, referral sources, and cookies or similar technologies.
• End-User Data (as Processor): For merchants or clients using our Products to serve their customers, we may process end-customer personal data (e.g., order details, contact info) solely on behalf of and under the instructions of the merchant/client.

We limit collection to what is necessary for providing and improving our Services and Products.

2. How We Use Your Information

We process personal information for the following purposes:

• To provide, maintain, and improve our Services and Products (e.g., managing subscriptions, delivering custom development, offering support).
• To fulfill contractual obligations and process transactions.
• For legitimate business interests, such as fraud prevention, security, risk management, analytics, reporting, and platform enhancements.
• To communicate with you about your account, updates, support requests, or (with consent where required) marketing materials.
• To comply with legal obligations, respond to lawful requests, or protect our rights.
• For product improvement, including (with explicit consent) training or enhancing AI features where applicable.

3. Legal Basis for Processing

We rely on:

• Contractual necessity — to deliver Services/Products you request.
• Legitimate interests — for security, fraud prevention, analytics, and improvements (balanced against your rights).
• Consent — for certain activities like marketing or optional AI features.
• Legal obligations — where required by law.

4. Sharing and Disclosure of Information

We do not sell personal information. We may share data with:

• Service providers (e.g., hosting, payment processors, cloud services, analytics tools) under strict confidentiality and security obligations.
• Business partners only with your consent or as necessary for contracted services.
• In the event of a merger, acquisition, or asset sale.
• To comply with legal requirements, protect safety, or enforce our agreements.

Mandatory Disclosures (UAE/India Compliance):

All credit/debit card details and personally identifiable information are not stored, sold, shared, rented, or leased to third parties by CodeTeak. We do not pass debit/credit card details to third parties. CodeTeak is not responsible for the privacy practices of linked third-party websites.

5. International Data Transfers

As a company operating in the UAE and India with global partners, personal data may be transferred across borders. We implement appropriate safeguards (e.g., standard contractual clauses, adequacy decisions where available, or other approved mechanisms) to ensure your data receives an equivalent level of protection in line with applicable laws.

6. Third-Party Integrations (e.g., Google OAuth, APIs)

For integrations such as Google Sheets, WhatsApp, or similar services:

• We request only minimum necessary permissions.
• We comply fully with the Google API Services User Data Policy, including Limited Use restrictions.
• We do not transfer, sell, or allow unauthorized access to integration data.
• Human review occurs only with explicit consent or as required for support/security.

7. AI Features and Data Usage

Optional AI-powered features (e.g., content generation) process data only upon activation and to the extent necessary for the requested functionality. We do not share or use your business data for third-party AI training without explicit opt-in consent.

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies for session management, preferences, analytics, and essential functionality. You can manage preferences via browser settings, though disabling may affect site performance. Our Cookie Policy (linked where applicable) provides more details.

9. Data Security

We implement industry-standard technical and organizational measures (e.g., encryption, access controls, regular audits) to protect personal data. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined, to comply with legal obligations, or to resolve disputes. Data is anonymized or deleted when no longer required.

11. Your Rights

Depending on applicable law, you may have rights to:

• Access, correct, or update your personal data.
• Request deletion (subject to exceptions).
• Restrict or object to certain processing.
• Data portability.
• Withdraw consent (where processing is consent-based).
• Lodge a complaint with a supervisory authority.

For end-customers of our merchants/clients: Contact the merchant directly, as we act as a data processor and process data per their instructions.

To exercise rights, contact us at the details below. We respond in accordance with applicable timelines.

12. Children's Privacy

Our Services and Products are not directed to individuals under 18 (or the age of majority). We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with an updated effective date. Continued use constitutes acceptance.

14. Contact Us

CodeTeak Technologies LLCEmail: info@codeteak.comMobile: +971 525759242Website: codeteak.comOffice: Index Exchange Building, Opposite Wimpy Restaurant, Naif Road, Dubai